Experienced administrative leader with a proven track record of seamlessly coordinating high-level administrative tasks, optimizing workflow efficiency, and enhancing productivity. Proficient in managing complex calendars, arranging logistics, and facilitating communication across all levels of an organization. Exceptional attention to detail and adept at anticipating needs, problem-solving, and maintaining confidentiality to ensure smooth operations in fast-paced environments.

Current Responsibilities:

• Direct front office operations, leading a team of 6 administrative staff to ensure seamless patient experiences and optimal workflow efficiency
• Implement streamlined procedures for patient intake, appointment scheduling, and billing processes, resulting in improved accuracy, reduced wait times, and increased patient satisfaction
• Collaborate with doctors and clinical staff to align front and back-office functions, facilitating effective communication and workflow coordination to enhance overall clinic productivity
• Utilize software systems to manage patient records, insurance claims, and financial transactions, optimizing revenue management processes while ensuring compliance with industry regulations
• Develop and implement initiatives to optimize front office operations, including workflow enhancements and performance improvement initiatives, resulting in increased efficiency and productivity
• Manage a high volume of incoming calls and other communication, efficiently triaging inquiries and directing calls to appropriate staff members to ensure timely responses and exceptional customer service

Education:

• Bachelor of Arts in Society Ethics & Human Behavior